Returns Policy (Products bought in Salon)
If you are unhappy with your purchase, please let us know. Unless faulty, this must be within 28 days and you should return it to us.
If the unwanted item is returned as sold and is accompanied by the original receipt within a 28 day period, a Crown credit note will be issued for the original amount paid.
Any items purchased during a sale must be returned within 14 days, where an exchange or credit note will be offered.
Refunds will be refused for items returned without an original receipt.
We reserve the right to refuse a return under this policy, if the goods are not in a re-saleable, as sold condition. As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.
This does not affect your statutory rights.
The staff at Crown would greatly appreciate any cancellations be made at least 24 hours before your scheduled appointment time. We understand that things happen at the last minute that may prevent you from making it to your appointment.
Please feel free to call us to re-schedule or cancel any appointment.
Appointments cancelled less than 24 hours before the scheduled time incur a cancellation fee of 50% of service cost. No-shows incur a fee of 100% of the appointment cost.